AI Automation Software
for Business Workflows
ACTA includes AI tools that automate repetitive communication tasks, support your team in real conversations, and trigger intelligent workflows based on customer activity — across Gmail, WhatsApp, and social channels.
AI automation capabilities
built into ACTA
AI Chat Agents
Deploy AI-powered agents that handle automated conversation flows on WhatsApp, email, and social channels — reducing repetitive responses for your team.
Workflow Automation
Trigger automated actions based on incoming messages, contact data, campaign activity, or channel events — without writing code.
Business Intelligence
Ask operational questions about your workspace and get useful summaries of contact activity, conversation volume, and channel performance.
How workflow automation works in ACTA
Define a trigger
Set the event that starts the automation — a new message, a campaign response, a contact tag, or a schedule.
Add conditions
Filter by channel, contact data, message content, or any field to make automation precise.
Configure actions
Send a reply, assign a conversation, update a contact field, or trigger an external webhook.
Activate and monitor
Turn the workflow on and track its execution history from the automation dashboard.
AI automation — FAQ
- What is AI automation for business communication?
- AI business automation uses artificial intelligence to handle repetitive communication tasks — such as replying to common customer questions, routing messages to the right team member, or triggering follow-up sequences — without manual effort.
- What can ACTA automate?
- ACTA can automate conversation replies via AI Chat Agents, trigger workflow actions based on messages or contact events, and provide business intelligence summaries of your communication activity.
- Do I need technical skills to set up automation?
- No. ACTA's workflow builder is designed for business users. You can configure triggers, conditions, and actions through a visual interface without writing code.
- Can AI agents hand off to a human agent?
- Yes. ACTA's AI Chat Agents are designed to support human teams, not replace them. When a conversation needs a human response, it can be assigned to a team member in the shared inbox.
- Which channels does AI automation cover?
- ACTA's automation works across WhatsApp, Gmail, Instagram, and Facebook — so you can automate communication across all your connected business channels from one platform.
Automate business communication with AI
Set up AI workflows, chat agents, and automated replies across your connected channels — without writing code.