WhatsApp Automation
for Customer Support
ACTA connects WhatsApp Business to your team so you can manage customer conversations, run campaigns, and automate replies — all from a shared inbox alongside Gmail, Instagram, and Facebook.
Hi, I'd like to check on my order status.
10:42
AI Reply
Sure! Your order #1042 is being prepared and will ship today.
10:42
Great, thank you! Will I get a tracking link?
10:43
What ACTA does with
WhatsApp Business
Manage WhatsApp Business conversations from a shared team inbox
Send campaigns using approved WhatsApp message templates
Automate replies with AI-powered chat agents
Assign conversations to specific team members
Connect multiple WhatsApp accounts to one workspace
Track delivery status and conversation history per contact
WhatsApp automation use cases
Customer support
Automate first-response messages, route inquiries to the right team member, and resolve issues faster via WhatsApp.
Sales follow-up
Send follow-up sequences to leads via WhatsApp using approved templates and automated workflow triggers.
Campaigns
Reach your contact list with targeted WhatsApp campaigns using pre-approved templates and CRM segmentation.
WhatsApp automation — FAQ
- What is WhatsApp Business automation?
- WhatsApp automation means using software to automatically send replies, route messages, or trigger actions based on incoming WhatsApp conversations — without manual effort for each message.
- How does ACTA connect to WhatsApp?
- ACTA connects via the WhatsApp Business API using the Gupshup partner integration. This gives businesses access to WhatsApp messaging at scale with template approvals and webhook support.
- Can I send WhatsApp campaigns with ACTA?
- Yes. ACTA supports campaign sending via approved WhatsApp message templates. You can target contacts from your CRM and track delivery and engagement.
- Can multiple agents reply to WhatsApp messages?
- Yes. WhatsApp conversations in ACTA can be assigned to team members in a shared inbox, so multiple agents can handle different conversations from the same business number.
- Does ACTA support WhatsApp customer support automation?
- Yes. ACTA includes AI Chat Agents that can be configured to answer common customer questions, triage requests, and hand off to human agents when needed.
Automate your WhatsApp customer support
Connect WhatsApp Business to ACTA and start handling customer messages, running campaigns, and automating replies — at scale.