Social Inbox
Management
Stop switching between Instagram, Facebook, WhatsApp, and Gmail to check messages. ACTA brings all your customer conversations into one unified inbox — so your team can respond faster and stay organized.
All your social channels
in one place
Receive and respond to Instagram Direct Messages from your business account.
Centralize Facebook Messenger conversations alongside your other channels.
Handle WhatsApp Business messages in a shared team inbox with automation support.
Gmail
Sync email conversations from Gmail into the same inbox as your social channels.
Social inbox benefits with ACTA
Manage Instagram DMs, Facebook Messenger, WhatsApp, and Gmail in one inbox
Assign social messages to specific team members
Track response times and conversation status across channels
Access full contact history across all connected channels
Automate first responses on Instagram and Facebook
Never miss a message from any social channel
Social inbox — FAQ
- What is a social inbox?
- A social inbox is a centralized platform where you manage customer messages from multiple social channels — Instagram, Facebook Messenger, WhatsApp — alongside email, all in one place instead of switching between apps.
- Which social channels does ACTA support?
- ACTA supports Instagram Direct, Facebook Messenger, WhatsApp Business, and Gmail. All channels appear in a unified inbox in your ACTA workspace.
- Can multiple team members share the social inbox?
- Yes. ACTA's inbox is built for team collaboration. You can assign conversations to specific team members and see who is handling each message.
- Can I automate replies on Instagram and Facebook?
- ACTA supports automated workflow actions for connected social channels. You can set up automated first responses, routing rules, and AI-powered replies.
- Does ACTA work with Instagram business accounts?
- Yes. ACTA connects to Instagram business accounts via the official Meta API, allowing you to receive and respond to Instagram Direct Messages from your ACTA workspace.
Manage all social messages in one inbox
Connect Instagram, Facebook, WhatsApp, and Gmail to ACTA and give your team a single place to manage every customer conversation.